TXU Energy, the largest retail supplier of electricity in the State of Texas, is the subject of a new case study from Gartner Research, Inc., a leading information technology research and advisory company. The case study, authored by VP Distinguished Analyst W. Roy Schulte, covers best practices for IT and business leaders to develop profitable customer-centric strategies.
The report "explains how real-time operational intelligence is used to improve customer service for complex end-to-end business processes in a virtual enterprise. IT leaders, business leaders and business analysts must understand best practices to minimize their risk and achieve rapid payback."
Subsequently, enterprises must now look to invest in software that provides real-time intelligence for their business operations. Operational Intelligence provides enterprises with the visibility, insight, and ability to take immediate action across all business operations and processes. Only Vitria has the unique advantage to rapidly deploy its solution in weeks.
Vitria provides game-changing insight into a customer's experience, enhancing the value of existing software investments, by correlating events and data from IT operations, business systems, and social media activity streams. Vitria's M3O Operational Intelligence Suite is available on premise or via the Cloud.
Download a complimentary copy of Gartner Research's "Case Study: Learn Some Lessons from TXU Energy's Operational Intelligence System."
