Citizens can apply for civil services and print or view information they need through the Internet at home or office. They can use administrative services anytime and anywhere without having to visit offices in person. By connecting civil service systems of each administrative institution, including the resident registration management system and local government administration system, entire procedures of civil services from application to certificate issuance can be done in a one stop process, such as in the case of issuing copies of resident registration.
Some 3,000 types of civil services can be applied online without having to visit government offices. Twelve-hundred types of documents required for online service application can be received online, and 83 types can be directly printed at home or office immediately upon application. Eighty-two types of documents including copies of resident registration and vehicle registration can be issued for free or at discounted rates. Information is provided on more than 5,000 types of civil services, including military service certificates, moving-in notification, certificate of automobile tax payment, certificate of local tax payment, and certificate of license tax payment.
Civil services for 20 areas including moving, handicapped welfare and real-estate can be applied altogether, with the results notified to the applicants by email or SMS. A series of civil services for the disabled such as the living information service and welfare-related services can be applied for resulting in receipt through a one-stop process. Sixteen types of services for foreigners, including issuance of immigration records and extension of stay are provided in five languages for foreigners or members of multi-cultural families. As the main gateway to online civil services of the government, Minwon24 services and subscribers have been steadily increasing since 2008.
Future plans for the system
System functions of Minwon24 will be improved to enhance user convenience for citizens. Service delivery channels will be diversified because the most used services are going to be provided through a mobile platform, as the number of smart phone users have rapidly increased. The system has received the Best Public Website’ by Yahoo (2002) award and the UN Public Service Award (2011).
