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SINGAPORE, Oct. 5, 2017 /PRNewswire/ Korea IT Times-- Frost & Sullivan honored Asia's leading companies at its 10th annual Asia-Pacific Best Practices Awards banquet held on 4 October at the Shangri-La Hotel in Singapore. Mr. Manoj Menon, Senior Partner & Asia-Pacific Managing Director at Frost & Sullivan said that the awards identify and honor the best-in-class companies which have continually demonstrated excellence in their respective industries. "We are delighted to celebrate the achievements of these truly innovative and well-deserving companies in Asia-Pacific. I am confident they will continue to inspire and positively impact their industry through their achievements in their respective fields," he noted. The recipients of the annual Frost & Sullivan Asia-Pacific Best Practices Awards were identified based on in-depth research conducted by Frost & Sullivan's analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends. The nominated companies were then evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy. Frost & Sullivan congratulates all the recipients of the 2017 Asia-Pacific Best Practices Awards.
About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies Contact Us: Start the discussion Media Contact Melissa Tan |
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| Utilizing Robotic Process Automation in Contact Centers Reduces Costs and Increases Operational Efficiencies RPA offers tremendous cost reduction through increased accuracy, compliance and speed of delivery without added personnel costs, says Frost & Sullivan. SANTA CLARA, California, Oct. 4, 2017 /PRNewswire/ -- Advances in artificial intelligence (AI), machine learning (ML), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes through the adoption of robotic process automation (RPA). Customer care departments face the competing pressures of keeping costs low, while still providing excellent customer service and improving operational efficiencies. RPA, a potential solution to these challenges, uses software that incorporates technologies such as AI and ML to automate routine, high-volume tasks that are sensitive to human error, thus reducing labor costs, while increasing accuracy. In addition, RPA applications can access data restricted from live agents, helping to avoid security bottlenecks and improve operational efficiency. Frost & Sullivan latest analysis, Robotic Process Automation Market Outlook for Customer Care, 2017, explores what's driving adoption of RPA in contact centers, as well as customer care services in other industries. It also identifies specific focus areas or strategic business initiatives that can be tailored and leveraged by companies seeking to grow in this market. "Robotic automation processes can dramatically improve the cost effectiveness and efficiency of customer care departments, such as contact centers," said Frost & Sullivan Digital Transformation Principal Analyst Nancy Jamison."However, it's important for organizations to have a cross-organizational plan for automation, as RPA applications can significantly impact people's roles and adjacent processes. In addition, having such a plan enables organizations to see where automation should and shouldn't occur." The study identifies 22 areas where RPAs can be leveraged, some of which include:
"Organizations considering RPA tools should look for solutions that are scalable and reliable," said Jamison. "Other key considerations include choosing RPAs that follow a development process that is repeatable, provides access control and auditing, and can be managed similar to live agents with centralized control." To access more information on this deliverable, please visit: https://goo.gl/8gieF2 About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion Robotic Process Automation—2017 Market Outlook for Customer Care Contact:
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