United Kingdom, 23 February 2010 - Axios Systems, the world's leading provider of IT Service Management software solutions, including the assyst software, has received SAP certification for its interface between assyst and SAP Solution Manager (7.0). The core function of this interface is to ensure the seamless transfer of information, relating to incidents, between both systems.
The configurable and workflow based interface allows and enforces the search for the cause of incidents, ensuring comprehensive administration of information in the primary system, and improves the transparency of business-critical processes. In addition to the SAP-certified technical interface capabilities, Axios Systems' consultants ensure optimal use of the integrated IT Service Management solution, assyst. The interface is the result of close co-operation between SAP partner, syskoplan, and Axios Systems.
Different Ways to Take Advantage
The connection between Axios' IT Service Management solution, assyst, and the Service Desk solution, SAP Solution Manager, enables faster procurement capabilities, a consistent approach and a central repository of information.
The information can be used by organizations for reporting to gain a competitive advantage. Additionally the strengths of both systems combined optimize the comprehensive and integrated IT Service Management processes available in assyst in accordance with ITIL V3 guidelines. The joint capabilities of the systems further encourage a more comprehensive and integrated IT environment. At the core of the assyst application is the intelligent Configuration Management Database (CMDB), with all ITIL processes, including Incident, Change, Configuration, Problem and Service Level Management fully integrated into the same solution.
Different Application Types
Disparate incidents can be retrieved, worked on and solved in both applications. Depending upon the deployment in the organization, either assyst by Axios Systems or SAP Solution Manager can be used as the primary system.
Assyst as the Primary Service Desk System
In the event of a possible failure in a SAP application, first line support is informed by email or telephone, and the incident is automatically handed over to SAP Solution Manager. Second line support will then look for a possible solution in the SAP Solution Manager database and send a potential solution back to first line support. If the solution rectifies the situation, the incident is closed.
Depending upon the specific set-up of the support team and their function in the organization, both assyst, as the Enterprise Management System and SAP Solution Manager, as the Application Lifecycle Management System, can be integrated into the individual procedural and operational requirements of the organization.
Other scenarios and customized adjustments and/or applications can be looked at on a project-specific basis by our expert team of consultants.
저작권자 © Korea IT Times 무단전재 및 재배포 금지
