The Incheon International Airport Corporation won the Best Customer Service Award of the year at the 2018 Airport FAB Awards held in Helsinki, Finland on June 21st.
With this award, the Incheon International Airport Corporation is the first airport in Asia to be awarded the FAB award for four consecutive years.
The Airport FAB awards, jointly organized by the British travel retail magazine The MoodieReport and The Foodie Report, is a global event that shares new trends and know-hows in the airport food and beverage concession business.
In particular, the Incheon International Airport Corporation received the Grand prize in recognition of its achievements in introducing smart technologies to menu selection, ordering, and payment process through the use of 4th Industrial Revolution technologies such as robots, AI, and Big Data.
“We highly appreciate the customer service that reflects the current trends and the latest trends like the 4th Industrial Revolution and showed us a new direction of customer service using the latest technology,” said an official of The Moodie Report.
Furthermore, the SPC Group, one of Incheon Airport foodservice companies, won the Asia Pacific Excellence Prize in this year’s Store Design category.
“In the near future, we will launch a Smart Incheon Airport and present differentiated services to our customers,” said Chung Il-young, CEO of Incheon International Airport Corporation.
